Shipping & returns

1. Where we ship

Right now we ship to mainland Spain, the Balearic Islands and mainland Portugal. These are the rates and delivery times by zone:

Canary Islands, Ceuta and Melilla: we cannot ship there yet. Customs formalities make the journey too long for fresh produce. We are working on it; if you would like us to let you know, write to us.

Rest of Europe: coming soon. We are preparing shipping to France, Belgium, the Netherlands, Luxembourg, Germany, Austria and Italy.

2. Free shipping

Shipping is free from €45.00 in mainland Spain, €69.00 in the Balearic Islands and €59.00 in Portugal. The basket shows how much you still need to qualify.

3. Delivery times and cut-offs

• Orders placed before 12:00 (Spanish mainland time), Monday to Thursday: dispatched the same day.
• Orders placed after 12:00 on Thursday and over the weekend: fresh chestnuts leave the following Monday. We do not ship fresh produce on Thursday afternoons or Fridays so it never spends the weekend in a courier depot.
• Pantry products and tools (honey, flour, dried chestnuts, chestnut cutters): dispatched Monday to Friday.
• Pre-orders: dispatched from the estimated date shown on the product page, in order of booking. We email you the day your order leaves.

Delivery times are counted in working days from dispatch. National, regional and local public holidays in Ourense may add a day.

4. How fresh chestnuts travel

We pick, grade and cure the chestnuts a few days before shipping so they gain sweetness and travel better. We ship them in ventilated cardboard boxes, never in sealed plastic bags, and within 72 hours of picking. When they arrive, take them out of the box, keep them somewhere cool and airy (or in the fridge drawer inside a paper bag) and eat them within one to two weeks.

5. If it arrives damaged or in poor condition

Check the parcel on receipt. If it arrives crushed, wet or with the product in poor condition, take photos of the parcel and the contents and write to us within 24 hours at hola@praceira.example or by WhatsApp with your order number. We will offer to replace the product in the next shipment or refund the affected part, whichever you prefer. You do not need to send anything back unless we ask.

With fresh chestnuts, a small percentage of damaged pieces (up to 5%) is normal in an untreated natural product; if it is higher, we replace or refund.

6. Returns

Fresh chestnuts and packs containing them: as perishable goods, the law excludes the right of withdrawal (art. 103(d) TRLGDCU), so they cannot be returned because of a change of mind. If there is any quality problem, the previous section applies.

Tools and unopened pantry products: you have 14 calendar days from delivery to return them without giving a reason. Write to us, send them back in their original packaging (return costs are at your expense) and we will refund the amount and the standard shipping within 14 days by the same payment method. Opened honey, flour or dried chestnuts cannot be returned for hygiene reasons.

Full legal details are in the Terms of sale.

7. Late or missing order

You will receive an email with the tracking link when your order leaves. If the expected time has passed and you have no news, write to us and we will chase the courier. If the parcel is lost or returned for reasons beyond your control, we will re-send it or refund you.

If you made a mistake in the address, let us know as soon as possible: as long as the order has not left we can correct it at no cost.

8. Questions?

Write to hola@praceira.example, call us on +34 600 000 000 or use the contact form. You will also find quick answers in the FAQ.